If you’ve noticed a drop in your member retention rate lately, it may be time to address how you’re communicating.

“If your messages aren’t targeted and you aren’t addressing people’s specific wants and needs, they’re likely to start tuning your association out—and that’s the first step on the path to not renewing,” writes Callie Walker in a recent MemberClicks blog post.

Walker also points out that members will feel they’re not getting their money’s worth if they keep reading about benefits that aren’t useful for them.

In addition, it’s important to keep up with technology and tools you’re using to reach them. “Remember, people are constantly comparing your association to companies like Amazon and eBay,” says Walker. “They’re used to free two-day shipping and personalized messages (’You may be interested in …’). Consumer expectations are rising, and to keep members, it’s crucial to evolve with that.”

Indie Label Adoption

The @BrewersAssoc Breaks Down Indie Seal Adoption By State. https://t.co/NKau4xPmS3 pic.twitter.com/aCqGJRxGJu

— Brewbound (@Brewbound) June 21, 2018

Last year, the Brewers Association introduced a label that indicates a beer has been certified as an independent craft brew.

In a Brewbound blog post this week, the group shared a graphic illustrating the adoption rate of the label by state.

“In California, where more than 900 breweries were operating as of December 2017, 59 percent of breweries had signed up to use the seal through June 6,” writes Justin Kendall. “Half or more of the breweries in the Pacific Northwest—Washington (50 percent), Idaho (50 percent), and Oregon (57 percent)—have adopted the seal.”

Other Links of Note

Recruit more members. The Wild Apricot blog shares a guide for running successful membership drives.

Relationship-based leadership. Inc. reveals that successful leadership is all about people and relationships.

Stay up to date. Reid All About It shares upcoming educational resources for association pros.

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