---
title: "Best Benefit Ever: Dispute Resolution"
id: "15632"
type: "post"
slug: "best-benefit-ever-dispute-resolution"
published_at: "2013-02-01T09:00:22+00:00"
modified_at: "2013-02-01T09:00:22+00:00"
url: "https://associationsnow.com/2013/02/01/best-benefit-ever-dispute-resolution/"
markdown_url: "https://associationsnow.com/2013/02/01/best-benefit-ever-dispute-resolution.md"
excerpt: "The Drycleaning & Laundry Institute's move to offer dispute resolution helps protect the reputations of members."
taxonomy_category:
  - "Marketing / Communications"
taxonomy_post_tag:
  - "AssociationsNow"
  - "customer service"
  - "Dispute Resolution"
  - "Membership"
  - "textile analysis"
taxonomy_content_format:
  - "Article"
taxonomy_role:
  - "For-Profit CEO / President / Owner / Partner"
taxonomy_persona:
  - "Industry Professionals"
---

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 » Best Benefit Ever: Dispute Resolution

When a piece of clothing doesn’t survive drycleaning, its owner can be understandably upset. If a cleaner believes the problem arose from the garment itself, it can turn to DLI’s International Textile Analysis Laboratory for an expert analysis that helps provide a better explanation to the customer.

“Your reputation is worth as much as the claim sometimes. If it’s … somebody that comes in contact with a lot of people and they tell a lot of people, ‘I don’t know what they did, but they did something,’ that really could cost you a lot of money,” says Dave Beatty, owner of Murrysville Cleaners in Murrysville, Pennsylvania. The DLI lab program is “kind of like insurance. It’s there when and if you need it.”

[ASAE Staff](https://associationsnow.com/author/asae-staff/)

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Tags: [#customer service](https://associationsnow.com/tag/customer-service/)
 [#Dispute Resolution](https://associationsnow.com/tag/dispute-resolution/)
 [#Membership](https://associationsnow.com/tag/membership/)
 [#textile analysis](https://associationsnow.com/tag/textile-analysis/)

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