--- title: "Survey: Digital Wallets Make Inroads Among Business Travelers" id: "29421" type: "post" slug: "survey-digital-wallets-make-inroads-among-business-travelers" published_at: "2015-07-24T19:21:50+00:00" modified_at: "2026-03-16T14:22:09+00:00" url: "https://associationsnow.com/2015/07/24/survey-digital-wallets-make-inroads-among-business-travelers/" markdown_url: "https://associationsnow.com/2015/07/24/survey-digital-wallets-make-inroads-among-business-travelers.md" excerpt: "Tools like Apple Pay and Google Wallet are still in their infancy, but digital wallet technology is becoming a popular wish-list item for business travelers, according to a new Global Business Travel Association survey." taxonomy_category: - "Business Development" taxonomy_post_tag: - "AssociationsNow" - "Business" - "digital alert" - "mobile payments" taxonomy_content_format: - "Article" taxonomy_persona: - "Industry Professionals" --- [Home](https://associationsnow.com/) » [Articles](https://associationsnow.com/format/article/) » Survey: Digital Wallets Make Inroads Among Business Travelers Adoption of digital wallets is still [lagging behind expectations (opens in a new tab)](http://blog.trustev.com/how-many-people-are-using-apple-pay) since the launch of Apple Pay nearly a year ago, but that hasn’t stopped the technology from being a hit among business travelers. According to a new Global Business Travel Association and American Express survey, the mobile wallet option is becoming a popular wish-list item—outside of the United States at least. The [GBTA Business Traveler Sentiment Index (opens in a new tab)](http://www.gbta.org/PressReleases/Pages/rls_071615.aspx) report found that 22 percent of the more than 3,800 business travelers surveyed said they were likely to use a mobile, cashless wallet. Broken down by country, 36 percent of Mexican and Brazilian business travelers said they’d prefer to use the technology compared to just 17 percent from the U.S. [http://associationsnow.com/wp-content/uploads/2015/07/GBTA-chart-mobile-wallets.png](http://associationsnow.com/wp-content/uploads/2015/07/GBTA-chart-mobile-wallets.png) *Click to enlarge (via GBTA)* The U.S. figure is reflective of recent reports on Apple Pay adoption. [One report (opens in a new tab)](http://blog.trustev.com/how-many-people-are-using-apple-pay) found that 79 percent of iPhone 6 and 6 Plus users have yet to use the technology, which allows consumers to store their credit card information in Apple’s Passbook app and make payments directly from their iPhone. Another [survey (opens in a new tab)](https://451research.com/images/Marketing/press_releases/04.21.15_Mobile_Payments_PR.pdf) [PDF] found that 25 percent of smartphone users—those with iPhones, Androids, Blackberries, and Windows Phones—were at least somewhat likely to make mobile payment purchases in the next 90 days. So why is interest in the technology among business travelers from other countries spiking? Joseph Bates, a GBTA spokesman, said it could be because mobile wallets provide a solution to a specific problem those travelers are facing. “Although we did not specifically ask why business travelers are interested in the cashless wallet, I think it may be due, in part, to the fact that payment options are much more limited in Mexico and Brazil than in the U.S.,” he said in [an interview with the website Skift (opens in a new tab)](http://skift.com/2015/07/22/digital-wallets-in-business-travel-starting-to-make-road-warriors-wish-lists/) . “Therefore, the business travelers in Mexico and Brazil are much more interested in the cashless wallet as it solves for a challenge they experience more than U.S. business travelers do.” GBTA survey respondents also agreed that having access to WiFi is vital to work productivity while traveling (78 percent), mobile apps can enhance the overall business travel experience (55 percent), and social networking sites improve their ability to network while on the road (43 percent). “A massive technological transformation is changing the face of business travel,” Bates said in [a press release (opens in a new tab)](http://www.gbta.org/PressReleases/Pages/rls_071615.aspx) .“This transformation will only accelerate, and business travelers will demand always-on connectivity and mobile applications that allow them to stay in touch 24/7.” (iStock/Thinkstock) [Rob Stott](https://associationsnow.com/author/rob-stott/) Rob Stott is a contributing editor to Associations Now. [More articles by this author](https://associationsnow.com/author/rob-stott/) Tags: [#Business](https://associationsnow.com/tag/business/) [#digital alert](https://associationsnow.com/tag/digital-alert/) [#mobile payments](https://associationsnow.com/tag/mobile-payments/) **Stay Informed** [Subscribe to our free newsletter](https://associationsnow.com/newsletter/) , *Associations Now Daily News*, to find out what’s happening in the association world every business day. ## You Might Like - [VideoPartnerships that Drive Success: ASAE Strategic Partnership AllianceAugust 26, 2025](https://associationsnow.com/2025/08/26/partnerships-that-drive-success-asae-strategic-partnership-alliance/) - [VideoGenerate Leads and Brand Awareness: Master the ASAE MarketplaceJune 18, 2025](https://associationsnow.com/2025/06/18/generate-leads-and-brand-awareness-master-the-asae-marketplace/) - [VideoUrban Land Institute- Project Recovery: Rebuilding Los Angeles After the January 2025 WildfiresSeptember 24, 2026](https://associationsnow.com/2026/09/24/urban-land-institute-project-recovery-rebuilding-los-angeles-after-the-january-2025-wildfires/) - [PodcastAssociations NOW Presents: All for the Love of Chicago: Rethinking the Destination ExperienceSeptember 10, 2026](https://associationsnow.com/2026/09/10/associations-now-presents-all-for-the-love-of-chicago-rethinking-the-destination-experience/) ## Comments **Comments are for ASAE members.** [Learn more about comments on this site.](https://associationsnow.com/comments/) [Log in](https://associationsnow.com/login?redirect_to=https%3A%2F%2Fassociationsnow.com%2F2015%2F07%2F24%2Fsurvey-digital-wallets-make-inroads-among-business-travelers%2F%23comments) to your member account or [join ASAE](https://my.asaecenter.org/select-a-membership-type/) !