---
title: "Chatty Channels"
id: "46871"
type: "post"
slug: "chatty-channels"
published_at: "2019-06-02T11:20:56+00:00"
modified_at: "2026-03-17T01:25:24+00:00"
url: "https://associationsnow.com/2019/06/02/chatty-channels/"
markdown_url: "https://associationsnow.com/2019/06/02/chatty-channels.md"
excerpt: "Social media platforms and text-based applications allow for chatbot integration. Here are four places where members might turn for self-service using a bot."
taxonomy_category:
  - "Marketing / Communications"
taxonomy_post_tag:
  - "AssociationsNow"
  - "chatbot"
  - "Communications"
  - "Messaging"
  - "Technology"
taxonomy_content_format:
  - "Article"
taxonomy_role:
  - "Association CEO / Executive Director"
  - "C-Level"
  - "Executive Team"
taxonomy_persona:
  - "Association Professionals"
---

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**Facebook Messenger.** In April 2016, CEO Mark Zuckerberg announced the release of a bot platform for Facebook Messenger. It allows organizations to answer frequently asked questions, deliver content, and send notifications and event reminders.

**Slack.** This office collaboration tool has become a popular way for association communities to connect online. Slack comes pre-built with several chatbots, including bots that can manage project tasks, schedule meetings, or conduct surveys and polling.

**WhatsApp.** This is one of the most common applications used to send or receive encrypted texts and phone calls. A WhatsApp bot enables organizations to answer customer questions and confirm appointments in real time.

**WeChat.** The most popular messaging application in China, WeChat has more than 1 billion active daily users worldwide. With a WeChat bot, users can buy tickets, share documents, and ask questions via text.

(piyush ghedia/DigitalVision Vectors)

[Tim Ebner](https://associationsnow.com/author/tim-ebner/)

Tim Ebner is communications director and press secretary at the American Forest & Paper Association in Washington, DC. He is a member of ASAE’s Communication Professionals Advisory Council and a former Associations Now senior editor.

[More articles by this author](https://associationsnow.com/author/tim-ebner/)

Tags: [#chatbot](https://associationsnow.com/tag/chatbot/)
 [#Communications](https://associationsnow.com/tag/communications/)
 [#Messaging](https://associationsnow.com/tag/messaging/)
 [#Technology](https://associationsnow.com/tag/technology/)

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