--- title: "Want Travelers to Stop “Going Rogue”? Improve Your Booking Tools" id: "46964" type: "post" slug: "want-travelers-to-stop-going-rogue-improve-your-booking-tools" published_at: "2019-06-11T21:27:37+00:00" modified_at: "2026-03-17T01:28:48+00:00" url: "https://associationsnow.com/2019/06/11/want-travelers-to-stop-going-rogue-improve-your-booking-tools/" markdown_url: "https://associationsnow.com/2019/06/11/want-travelers-to-stop-going-rogue-improve-your-booking-tools.md" excerpt: "Perceptions linger that consumer travel sites are cheaper and easier than the systems businesses use. To keep your employees compliant with your travel-booking policies, the solution is to improve your tools, says a new study." taxonomy_category: - "Operations" taxonomy_post_tag: - "AssociationsNow" - "booking" - "Compliance" - "corporate travel" - "Meetings" taxonomy_content_format: - "Article" taxonomy_role: - "Director" - "Manager" - "VP" taxonomy_persona: - "Association Professionals" --- [Home](https://associationsnow.com/) » [Articles](https://associationsnow.com/format/article/) » Want Travelers to Stop “Going Rogue”? Improve Your Booking Tools Want to prevent your employees from booking their work travel outside of the official channels? You might want to pay more attention to ease of use and better communication. That’s the key finding from “[Booking Tools and Technologies: One Size Does Not Fit All (opens in a new tab)](https://www.amexglobalbusinesstravel.com/the-atlas/acte-whitepaper-booking-tools-technologies/) ” [registration], a new report from the Association of Corporate Travel Executives (ACTE) and American Express Global Business Travel. Even at companies that require employees to use the organization’s booking tools, many travelers go rogue: Only about 60 percent of organizations said more than 70 percent of employees use the tools, and fewer than 5 percent said they have full adoption. The biggest problem may be that consumer tools are often perceived to be significantly better than corporate tools, particularly where it matters most: price. According to the report, 39 percent of employees don’t comply because they think they can get a better deal booking on a consumer travel site, even though the whole point of corporate online booking is to save the company money. [In a news release (opens in a new tab)](https://www.amexglobalbusinesstravel.com/press-room/business-travel-managers-share-challenges-opportunities-traveler-adoption-online-booking-platforms/) , ACTE Director of Research Fitzgerald Draper said the study provides clear evidence that businesses, not their employees, must evolve. “Travel managers should be wary of evolving traveler expectations. The booking experience needs to be highly flexible and should look and feel like it does when they book personal travel,” Draper said. It appears that many organizations are aware of the need to address the problem, with 90 percent of the travel managers stating that improving online booking platforms is at least a moderately important goal. And communication is as important as technology: The report recommends improving employee communication to help solve problems with poor user experience and employee needs. “Customization is key when it comes to online booking tools and technology,” the report states. “One size does not fit all, so it is incumbent on travel managers and their partners to provide online booking tools that meet the needs of all users in the organization.” (MicroStockHub/iStock/Getty Images Plus) [Ernie Smith](https://associationsnow.com/author/ernie-smith/) Ernie Smith is a former senior editor for Associations Now. [More articles by this author](https://associationsnow.com/author/ernie-smith/) Tags: [#booking](https://associationsnow.com/tag/booking/) [#Compliance](https://associationsnow.com/tag/compliance/) [#corporate travel](https://associationsnow.com/tag/corporate-travel/) [#Meetings](https://associationsnow.com/tag/meetings/) **Stay Informed** [Subscribe to our free newsletter](https://associationsnow.com/newsletter/) , *Associations Now Daily News*, to find out what’s happening in the association world every business day. ## You Might Like - [PodcastAssociations Now Presents: Beyond the Tech Stack: How AI Is Changing the Association PlaybookOctober 29, 2026](https://associationsnow.com/2026/10/29/associations-now-presents-beyond-the-tech-stack-how-ai-is-changing-the-association-playbook/) - [PodcastAssociations NOW Presents: Industry Partner Edition-Helping Associations Thrive in the Age of AIJuly 16, 2026](https://associationsnow.com/2026/07/16/associations-now-presents-industry-partner-edition-helping-associations-thrive-in-the-age-of-ai/) - [VideoSkip the Search. 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