--- title: "Daily Buzz: Prepare Members for a New Tech Rollout" id: "47113" type: "post" slug: "daily-buzz-prepare-members-for-a-new-tech-rollout" published_at: "2019-06-27T20:30:29+00:00" modified_at: "2026-03-17T01:34:11+00:00" url: "https://associationsnow.com/2019/06/27/daily-buzz-prepare-members-for-a-new-tech-rollout/" markdown_url: "https://associationsnow.com/2019/06/27/daily-buzz-prepare-members-for-a-new-tech-rollout.md" excerpt: "Switching technology solutions? Don’t catch members off-guard with the transition. Also: the risks of using spreadsheets to organize event data." taxonomy_category: - "Marketing / Communications" taxonomy_post_tag: - "AssociationsNow" - "Communications" - "Employee Training" - "Technology" taxonomy_content_format: - "Article" taxonomy_role: - "Director" - "Manager" taxonomy_persona: - "Association Professionals" --- [Home](https://associationsnow.com/) » [Articles](https://associationsnow.com/format/article/) » Daily Buzz: Prepare Members for a New Tech Rollout Adjusting to new tech or software can be difficult enough for your team, but communicating those changes and onboarding members is another task entirely. To ensure that you’re not abruptly disrupting members’ access to resources, be upfront about the technology switch and why the transition is happening. “You didn’t decide to just get new technology just to get new technology,” [says Callie Walker on the MemberClicks blog (opens in a new tab)](https://blog.memberclicks.com/rolling-out-new-technology-to-your-members-3-best-practices) . “You likely got it because it’ll help you out and improve the member experience. So let your members know that … And don’t forget to show enthusiasm! Enthusiasm is contagious, and if you’re excited, your members will feel that and, hopefully, get excited too!” Come the day of tech rollout, make sure to give members a point of contact should any kinks come out in the transition process. “It’s also not a bad idea to encourage your members to provide feedback as well, whether that’s through the point of contact or an online form,” Walker says. “By asking for their feedback, that shows you genuinely care about their experience, and that this software change or technology adoption wasn’t just for you and your staff—it was for them, too!” ### Say Goodbye to Spreadsheets > Spreadsheets are just not good enough! Agree or disagree? [https://t.co/XTkWGzOhrf (opens in a new tab)](https://t.co/XTkWGzOhrf) > [#assnchat (opens in a new tab)](https://twitter.com/hashtag/assnchat?src=hash&ref_src=twsrc%5Etfw) > [#eventprofs (opens in a new tab)](https://twitter.com/hashtag/eventprofs?src=hash&ref_src=twsrc%5Etfw) > [#associations (opens in a new tab)](https://twitter.com/hashtag/associations?src=hash&ref_src=twsrc%5Etfw) > > — Eventsforce (@eventsforce) [June 27, 2019 (opens in a new tab)](https://twitter.com/eventsforce/status/1144229316873674753?ref_src=twsrc%5Etfw) **If your association** is part of the [one in three that still relies on spreadsheets (opens in a new tab)](https://www.eventsforce.com/ebook/the-value-of-event-data-for-associations/) to organize event data, it’s time to modernize your data collection strategy. In fact, spreadsheets open up your association to a lot more harm than good, [according to Eventsforce (opens in a new tab)](https://www.eventsforce.com/blog/8-reasons-why-associations-should-stop-using-spreadsheets-when-managing-events/) . For one, not everyone knows how to use spreadsheets, which increases the chance of human error. There’s also an issue of version control, not to mention the required manual data transfers, lack of insight and slower decision-making process that ensues. Still using a spreadsheet after reading that? Didn’t think so. ### Other Links of Note **Writer’s block?** The Personify blog offers [three strategies to beat your content foe (opens in a new tab)](https://personifycorp.com/blog/feeding-the-content-machine-3-strategies-for-beating-writers-block) . **If leaders don’t** offer feedback, [employees will make assumptions that can affect performance (opens in a new tab)](https://hbr.org/2019/06/the-assumptions-employees-make-when-they-dont-get-feedback) , according to *Harvard Business Review*. **Pivot, persist, or give up?** [Entrepreneur explains when to do each (opens in a new tab)](https://www.entrepreneur.com/article/334763) . (Savushkin/iStock/Getty Images Plus) [Jeff Hsin](https://associationsnow.com/author/jeff-hsin/) [More articles by this author](https://associationsnow.com/author/jeff-hsin/) Tags: [#Communications](https://associationsnow.com/tag/communications/) [#Employee Training](https://associationsnow.com/tag/employee-training/) [#Technology](https://associationsnow.com/tag/technology/) **Stay Informed** [Subscribe to our free newsletter](https://associationsnow.com/newsletter/) , *Associations Now Daily News*, to find out what’s happening in the association world every business day. ## You Might Like - [VideoThe Future is Yours to Create. 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