---
title: "Website Users’ Top Five Frustrations"
id: "8920"
type: "post"
slug: "website-users-top-five-frustrations"
published_at: "2019-07-09T00:00:00+00:00"
modified_at: "2026-03-15T02:50:51+00:00"
url: "https://associationsnow.com/2019/07/09/website-users-top-five-frustrations/"
markdown_url: "https://associationsnow.com/2019/07/09/website-users-top-five-frustrations.md"
excerpt: "The B2B ratings and reviews firm Clutch asked website users to rate their biggest annoyances with browsing and site navigation. Nearly two-thirds (63 percent) said they would permanently abandon a site if it was unreliable, a UX issue that’s typically..."
taxonomy_category:
  - "Marketing / Communications"
taxonomy_post_tag:
  - "ASAEcenter"
  - "Mobile Technology"
  - "usability"
  - "User Experience"
  - "Web Design"
  - "Website Development"
taxonomy_content_format:
  - "Article"
taxonomy_role:
  - "Director"
  - "Manager"
taxonomy_persona:
  - "Association Professionals"
---

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The B2B ratings and reviews firm Clutch asked website users to rate their biggest annoyances with browsing and site navigation. Nearly two-thirds (63 percent) said they would permanently abandon a site if it was unreliable, a UX issue that’s typically signified by broken links or pages with “404-error” messages. Slow page-loading speed also rated high on the list, especially for mobile users looking for immediate access to information.

### Website Users’ Top Five Frustrations

Unreliability

24%

Slow page load time

20%

Pop-up forms

15%

Advertisements

13%

Paywalls/Forms

10%

Source: Clutch, [User Experience on Top Websites in 2018 (opens in a new tab)](https://clutch.co/web-designers/resources/user-experience-top-websites-2018)
, November 2018

[This article was originally published in the *Associations Now* print edition, titled “Data Nugget: Error Overload.”]

Tags: [#Mobile Technology](https://associationsnow.com/tag/mobile-technology/)
 [#usability](https://associationsnow.com/tag/usability/)
 [#User Experience](https://associationsnow.com/tag/user-experience/)
 [#Web Design](https://associationsnow.com/tag/web-design/)
 [#Website Development](https://associationsnow.com/tag/website-development/)

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