magazine
Editor's Note: The Element of Surprise in Good Customer Service
Good customer service can go a long way towards impressing your customers and ensuring that they stick around.
California Dental Association: Calling All Members
What does it take to make personal phone calls to 1,000 new members in a year? And is it worthwhile? Terry Fong at the California Dental Association can tell you, with a smile.
Happy Employees, Better Service
The attitude and energy required of concierge-level service make it a job that few are genuinely cut out for—and genuine is a crucial factor.
Another Idea For Tradeshows: Co-Location
When three farm industry associations joined forces earlier this year to create the International Production & Processing Expo, the combined event became one of the country's largest tradeshows.
The Future: What Tradeshows Might Look Like in 2016
Is the tradeshow dying? A new ASAE report examines the future of tradeshows and identifies five scenarios for what they might look like in 2016. How will your association’s event change?
Appalachian Trail Conservancy: Boots on the Ground
While attracting young members has been a challenge for the Appalachian Trail Conservancy, a student program is a big hit.
Into the Wild: On the Appalachian Trail Conservancy's Beat
For 75 years, the Appalachian Trail Conservancy has maintained 2,100 miles of footpath through mountain wilderness. A sustainable volunteer strategy carries the load.
Global Spotlight: The World in Sync
How RIMS—The Risk Management Society applied a strategy to its global expansion.
Comings and Goings: June 2013
A roundup of new hires and other personnel moves in the association industry.
Ask The CEO: National Asian Pacific American Bar Association's Tina Matsuoka
Tina Matsuoka, executive director, National Asian Pacific American Bar Association, answers questions from NAPABA member Michael Yim.
Power of A: Farm Bureau's Field to Fork Efforts
Food drive effort cultivates Farm Bureau’s message. Cook County, Illinois, home of the sprawling Chicagoland metropolis, is probably not the first place you’d look for a farmer. But if you did, you’d find one—and then some. “One of the first questions that anybody asks me when they find out what my job is,” says Robert […]
Executive Summary: Sarah M. Hagy, CAE
Executive Director for Fernley & Fernley, Inc., Sarah M. Hagy, CAE, tells us her goals and daily routine.
CEO to CEO: Open-Access Versus Member-Only Content
How does your association determine what should be open-access versus member-only content?
Strategy Session: Common Ground
How an association coalition, led by the Montana School Boards Association, broke gridlock.
3 Lessons: Rachel Tristano on Change Management
Rachel Tristano, director of Chapter and Regional Programs of the Council of Residential Specialists, has learned leadership on the fly. Don’t be afraid to dive in: I started my career in a coordinator position, but soon I was running teams with people at all different levels. I had senior managers on my teams, which forced me […]
The Fix: Career Center 101
A primer on the place where jobs, learning, and professional development intersect.
Good Counsel: The Fed Effect
With the federal government cutting meeting attendance, what are the legal implications that associations may face?
Idea Bank: Pocket-Sized Strategic Plan
Your strategic plan doesn’t have to weigh your members down. What’s the great idea? Portable, trifold cards printed with the association’s strategic plan. Who’s doing it? The American Chemical Society. What’s involved? Five years ago, ACS would never have been able to fit its entire strategic plan on a card that slips easily into a […]
Membership Memo: Money Talks
Remake your benefits brochure to show stronger ROI.
Rules of Engagement: Disgruntled No More
How to keep a disgruntled member from running wild on your social media presences.
Talking Tech: Air Mail
American Health Care Association CIO Paula Warren explains why AHCA moved its email to the cloud.
Best Benefit Ever: Reports to Share
The National Association of Elementary School Principals provides members with a monthly "Report to Parents" offering advice on a wide variety of topics.
Tech Memo: Tech to Watch
How to keep pace with mobile members through networking, streaming and content publishing.
Meetings Memo: Virtual Success With Hybrid Events
The American Payroll Association's hybrid event adds value for members—both the ones that can make it and the ones stuck at home.
Destination: Little Rock, Arkansas
Arkansas’ largest city mixes history with recently updated venues.
How I Got Here: Denise Froemming, CAE
The CFO and executive vice president of administration of American Health Information Management Association shares her career path.
Learning: Office Bullies
Tap into martial arts to defend yourself in the workplace, the Professional Karate Association's Joe Corley suggests.
Career Coach: Time to Go?
Advice from Cheryl Palmer, professional resume writer and founder of Call to Career: What are some warning signs that it’s time to leave your current job?
Books: A Healthy Workplace
Want a happy and productive staff? Take these lessons from Marriott International’s success.
Community Builder: Oh, Canada!
In the Snap Learning Spot, Great Ideas attendees found fun with Canadian flair.
Association Agenda: Off Limits
An amendment that would have prevented government agencies from sending more than 25 employees to a conference is nixed.
Executive Planner: ASAE's Upcoming Education Lineup
ASAE’s upcoming education lineup includes conferences on government relations, marketing and finance.
Meetings Roundup: Something for Everyone
Tips for navigating ASAE’s 2013 Annual Meeting & Exposition for rookies and veterans alike.
Robots: Brought to You By...
In sometimes surprising ways, associations help bring the products, services, and activities of daily life to people around the world. Including robots.
