Author
Ernie Smith
Ernie Smith is a former senior editor for Associations Now.
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AdvocacyArticleOver 5 years old
The 1951 Coffee Company: Turning Refugees Into Baristas
In one of the more novel approaches seen in response to the recent refugee crisis, the 1951 Coffee…
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LearningArticleOver 5 years old
Tuesday Buzz: An Evolution in Loyalty Programs
How one industry that has long relied on loyalty programs is adapting to the mobile era. Also: a…
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AdvocacyArticleOver 5 years old
Pain at the Pump: Gas Stations Struggle With EMV Upgrades
With skimming becoming an epidemic at gas stations around the country, many are having to make expensive upgrades…
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Marketing / CommunicationsArticleOver 5 years old
How Should You Handle Cold-Call Emails?
It's an inevitability on both sides of the equation: Either you're receiving a lot of cold-call emails or…
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Meetings / EventsArticleOver 5 years old
What to Expect From Labor Day Travel
According to two transportation industry groups, Labor Day travel is going to be pretty busy. Airlines for America…
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AdvocacyArticleOver 5 years old
Obamacare Stability Issues Have Trade Groups Speaking Up
Amid recent reports that the Affordable Care Act's premiums are proving unsustainable for insurers, associations representing both hospitals…
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Marketing / CommunicationsArticleOver 5 years old
Front-End Design: Hide the Guts of the Machine
Why you should focus on your front-end design instead of your back-end design. Also: It's time to update…
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Marketing / CommunicationsArticleOver 5 years old
The U.S. Tennis Association’s Selfie Game Is On Fleek
Ahead of the 2016 U.S. Open, in Flushing, New York, the United States Tennis Association launched an epic…
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LearningArticleOver 5 years old
Toronto Taxi Alliance Doubles Down on Customer Service
The Toronto Taxi Alliance is taking a two-pronged approach to improving the reputation of taxi drivers in the…
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Marketing / CommunicationsArticleOver 5 years old
Are Job Boards Passé? What the Monster.com Buyout Says
What the purchase of Monster.com—for a price far lower than its peak valuation—says about the value of job…
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MembershipArticleOver 5 years old
International Cleaning Supply Group Sweeps Australian Arm into the Fold
The cleaning-supply group ISSA has merged with the Australia’s National Cleaning Suppliers Association, with the goal of giving…
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AdvocacyArticleOver 5 years old
Amazon Launches Fund to Support Kindle-Driven Literacy
The online retailer is working with an array of nonprofits to donate Kindle e-readers and digital books to…
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Marketing / CommunicationsArticleOver 5 years old
Survey: Media Outlets Measure Engagement, But Don’t Act on It
A new survey from the Engaging News Project finds that most newsrooms track a number of data points…
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AdvocacyArticleOver 5 years old
Homeland Security’s Social Media Proposal Criticized
An attempt by the Department of Homeland Security to encourage people entering the country to leave their social…
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MembershipArticleOver 5 years old
Wednesday Buzz: Slack as a Member Benefit? Maybe
How one podcast network juiced engagement with its most die-hard users through Slack. Also: Why you should consider…
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MembershipArticleOver 5 years old
American College of Radiology’s New Place to Chat
The American College of Radiology offers an elaborate new private community to members.
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MembershipArticleOver 5 years old
National Adult Baseball Association Keeps Adults Playing Ball
In more than two decades of existence, the National Adult Baseball Association has given adult players who miss…
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Organizational StrategyArticleOver 5 years old
Lessons From Gawker: When a Media Outlet Dies
The recently departed blog and news site Gawker shares a number of eulogies, all elegantly written. Also: Why…
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AdvocacyArticleOver 5 years old
Indian Air Passengers Group Still Has Consumers in Mind
The Air Passengers Association of India, which has one of the more interesting creation stories in the world…
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Organizational StrategyArticleOver 5 years old
Lean Startup Strategy: Take Your Innovation in Smaller Bites
The problem of fermenting innovation in the association world is well-documented, but the solutions are a little harder…
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Meetings / EventsArticleOver 5 years old
How Fast-Acting New Orleans Won Over the NBA
After the NBA announced it was moving its All-Star Game game from Charlotte, North Carolina, because of discrimination…
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Meetings / EventsArticleOver 5 years old
Members Complain a Lot? Contextualize Your Complainers
When members or conference attendees complain, put their comments in the context of your data. Also: Consider your…
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Marketing / CommunicationsArticleOver 5 years old
Direct Marketing Association Boosts Cross-Device Tracking
A new initiative by the Direct Marketing Association has the potential to make targeted marketing driven less by…
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AdvocacyArticleOver 5 years old
Sit Less: Heart Association Warns About Sedentary Behavior
The American Heart Association says that sedentary behavior is risky and could lead to major cardiovascular problems down…
