Tag
customer satisfaction
-
Marketing / CommunicationsArticleOver 5 years old
Report: Fliers Happier With Air Travel Experiences in 2016
A new survey from Airlines for America noted that 85 percent of customers expressed satisfaction with their air…
-
MembershipArticleOver 5 years old
Customer Experience: The Cereal Problem
A frustrating customer experience can such all the joy out of membership, according to an exec who’s had…
-
Marketing / CommunicationsArticleOver 5 years old
Lunchtime Links: Marketing Tips From The Rolling Stones
What the Rolling Stones can teach us about marketing success. Also: How to measure member satisfaction.
-
Marketing / CommunicationsArticleOver 5 years old
Mobile Satisfaction: Which Travel Companies Do Best?
A new study shows that Southwest Airlines tops the rest—and flies far above its nearest airline competition. What…
