Tag
customer service
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MembershipArticleOver 2 years old
Design a Member Call Center Focused on Efficiency and Engagement
Spring is a time of excitement and activity, and in our world here at the American Motorcyclist Association,…
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MembershipArticleOver 2 years old
How Customer Experience Trends Can Improve the Member Experience
Lots of companies realized that customer service wasn’t cutting it anymore, so the focus shifted to customer experience…
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MembershipArticleOver 2 years old
Membership Pro Tip: An Integrated Member Support Team
By forming a cross-departmental staff team dedicated to member service, associations will create more value and show members…
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MembershipArticleOver 2 years old
Membership Pro Tip: Quick How-To Videos Save the Day
A more convenient way to access a member portal was a good idea. But some members needed help…
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Meetings / EventsArticleOver 5 years old
Why Crisis Calls for Doubling Down on Customer Service
The leading convention city in America shares its strategies for association professionals.
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Marketing / CommunicationsArticleOver 5 years old
Daily Buzz: Building Customer Trust in a Crisis
Organizations need to be clear, considerate, and competent to put members or customers at ease. Also: finding new…
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MembershipArticleOver 5 years old
Are Chatbots Worth the Investment?
Recent technological breakthroughs in natural language processing, machine learning, and voice recognition software mean chatbots now present a…
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Marketing / CommunicationsArticleOver 5 years old
Daily Buzz: Are You There, Chatbot?
Sometimes technology fails, and chatbots are no exception. The bots should work in tandem with humans to ensure…
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MembershipArticleOver 5 years old
As Population Pivots to Cremation, Funeral Directors Adapt
A new study by the National Funeral Directors Association reveals that more consumers prefer cremation and green burial…
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Marketing / CommunicationsArticleOver 5 years old
Do Discounts for Bad Customer Service Work? A Lesson From Newspapers
If you want to keep a subscriber—or member—happy after a customer service mishap, a discount won't be enough,…
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Marketing / CommunicationsArticleOver 5 years old
Five Strategies for Better Digital Member Service
Social media is becoming increasingly important for member service, but it highlights the many channels customers use for…
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OperationsArticleOver 5 years old
What Can Chatbots Do for Your Association?
Got an urgent question or need? Forget Google. Pretty soon a chatbot might come to the rescue. Already,…
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Marketing / CommunicationsArticleOver 5 years old
In Customer Service, High-Tech Is the New High-Touch
Before the Industrial Revolution connected consumers with an ever-expanding array of goods, people tended to base their purchase…
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LearningArticleOver 5 years old
Tech Memo: Chatbot at Your Service
Artificial intelligence powers new digital assistants.
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Meetings / EventsArticleOver 5 years old
What Meeting Planners Can Learn From Retailers
With Nordstrom opening its first location in New York City this week that’s full of unique and customer-friendly…
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MembershipArticleOver 5 years old
Membership Takeaways From the Sam’s Club Closures
Sam’s Club, a Walmart-affiliated membership-based retailer, shut down a large number of locations this week with little notice.…
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MembershipArticleOver 5 years old
3 Lessons: Team Player
Johnnie White, CAE, the senior director of global education, meetings, and strategic partnerships for the American Academy of…
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Marketing / CommunicationsArticleOver 5 years old
Offer Concrete Solutions: Leadership Lessons from the United Airlines Incident
United Airlines clearly struggled to correctly respond to its recent PR crisis, but the report it released this…
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Meetings / EventsArticleOver 5 years old
A Meeting’s Revved-Up Customer Service Initiative
As attendees roamed the show floor at the Automotive Aftermarket Products Expo (AAPEX) in November, they didn't have…
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Meetings / EventsArticleOver 5 years old
Meetings Memo: Joe Knows
Ask Joe, a revved-up customer service initiative at the Automotive Aftermarket Products Expo, kept attendees moving.
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MembershipArticleOver 5 years old
Monday Buzz: Fixing Customer Service Failures
Learn how your organization can give your members the service they deserve. Plus: What has changed since the…
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MembershipArticleOver 5 years old
Don’t Forget to Create Connection With Customer Service
A recent survey of airline passengers highlights the importance of quality customer service—an area in which airlines might…
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Business DevelopmentArticleOver 5 years old
Airlines for America Members Work to Boost Customer Service
With the profit picture improving for many airlines, items that were nickel-and-dimed out of the budget are starting…
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Members onlyOperationsTemplateOver 5 years old
Receptionist
A job description for a receptionist and administrative assistant who answers phones, greets guests, manages office supplies and…
