Tag
feedback
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Meetings / EventsArticleOver 5 years old
Conferences as Testing Grounds
Major hotel brands are opening innovation labs to allow guests, partners, and employees to test out products and…
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Career DevelopmentArticleOver 5 years old
How to Deliver Rejection Right
Saying “no” to staffers is part of the executive’s job, but rejections work better if they serve less…
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Marketing / CommunicationsArticleOver 5 years old
Friday Buzz: The Latest Anonymous Social Craze
Sarahah, a popular social media app, allows users to receive anonymous constructive feedback. Also: How one organization encourages…
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Career DevelopmentArticleOver 5 years old
Is There a Better Way to Conduct Performance Reviews?
A look at how NACE International swapped its annual performance reviews for monthly self-evaluations and check-ins. Plus, some…
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Executive LeadershipArticleOver 5 years old
The Value of a Self-Aware Leader
Even the best executives have blind spots. A little introspection can help uncover them, but getting feedback beyond…
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Meetings / EventsArticleOver 5 years old
Wednesday Buzz: Learn From Negative Feedback
Become a better event pro by learning how to bounce back from meeting complaints. Also: Why you shouldn’t…
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Career DevelopmentArticleOver 5 years old
A Case for Conducting Exit Interviews
For associations concerned with retaining talent—and which association isn’t?—a successful exit interview can give you the knowledge you…
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Meetings / EventsArticleOver 5 years old
Thursday Buzz: Boost Your Event Data
Don’t just send surveys after the event—pick up data at every stage of the process. Also: Why a…
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LearningArticleOver 5 years old
Survey Says: Member Research Needs to Come Before Reaction
Most association professionals have found themselves in this position before: A well-intentioned board member or volunteer pulls them…
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Career DevelopmentArticleOver 5 years old
Better-Rated Performance Reviews
CEOs and HR pros don’t agree on what the best performance review process looks like. But there’s plenty…
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Career DevelopmentArticleOver 5 years old
Better-Rated Performance Reviews for Your Association
Old-fashioned performance reviews are too robotic, infrequent, and stressful, according to many association employees and managers alike. Some…
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Career DevelopmentArticleOver 5 years old
Think Check-Ins, Not Performance Reviews
Say goodbye to formal annual performance evaluations and hello to more informal and regular check-ins. Why the move…
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LearningArticleOver 5 years old
Toronto Taxi Alliance Doubles Down on Customer Service
The Toronto Taxi Alliance is taking a two-pronged approach to improving the reputation of taxi drivers in the…
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Meetings / EventsArticleOver 5 years old
Members Complain a Lot? Contextualize Your Complainers
When members or conference attendees complain, put their comments in the context of your data. Also: Consider your…
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Meetings / EventsArticleOver 5 years old
Thursday Buzz: Ready Your Post-Event Survey
The ultimate list of essential questions you must ask for feedback. Plus: Chipotle plays on your emotions to…
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Organizational StrategyArticleOver 5 years old
Can the Suggestion Box Be Saved?
Anonymous feedback methods can make employees passive and paranoid. But a leader who knows what to listen for---and…
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LearningArticleOver 5 years old
Tuesday Buzz: The Single-Question Fallacy
Are single-question surveys actually useful? A membership marketing expert makes the case against them. Also: How Minecraft presents…
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MembershipArticleOver 5 years old
Qualitative Interview Pros and Cons
The proliferation of cheap, high-quality online survey tools has revolutionized our ability to conduct surveys to obtain quick…
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MembershipArticleOver 5 years old
Thursday Buzz: Losing Members Isn’t the End of the World
How the lessons you learn from departing members could help you win more members down the road. Plus:…
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Marketing / CommunicationsArticleOver 5 years old
Create Surveys That Generate High-Quality Results
If only associations could read members' minds. Lacking that skill, they're forced to ask questions—and a lot of…
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Marketing / CommunicationsArticleOver 5 years old
News Quiz: Do You Really Want That Five-Star Rating?
In this edition: Some surprising findings from a new study on ratings and sales probability, jewelry groups band…
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Marketing / CommunicationsArticleOver 5 years old
Wednesday Buzz: Plot Your Feedback
A new program makes it easier to find out what your members really think. Plus: A proposed DC…
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Executive LeadershipArticleOver 5 years old
What Amazon’s Culture Says About Managing Employees
A harsh New York Times assessment of the online retailer’s workplace isn’t about just one company. There are…
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MembershipArticleOver 5 years old
Less Is More When It Comes to Functionality
You may get caught up in all the bells and whistles that a platform offers. But what matters…
