Tag
guest experience
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Meetings / EventsArticleOver 5 years old
Should You Start Thinking of Conference Attendees as Guests?
A look at the benefits that come with thinking of your meeting-goers as guests, rather than attendees. Also,…
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OperationsArticleOver 5 years old
Hotel Amenity Trends: In-Room Perks Get Appy, Chatty
From the TV on the stand to the newspaper dropped in front of your door, technology improvements are…
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OperationsArticleOver 5 years old
Business Travel: Can Better Tech Improve Our Hotel Stay?
A new study from the Global Business Travel Association Foundation suggests that technology remains an important part of…
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Marketing / CommunicationsArticleOver 5 years old
Monday Buzz: Concierge Services Embrace Mobility
The power of a concierge desk can now fit into your pocket. Plus: Learn all about the state…
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Marketing / CommunicationsArticleOver 5 years old
Starwood Hotels Launches Keyless Entry at Hotels
The keycard may soon be a thing of the past. By early 2015, the chain plans to offer…
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OperationsArticleOver 5 years old
Hilton Boosts its App Game, Gives Travelers Option To Pick Rooms
The hotel chain, through its Hilton HHonors membership program, will make it possible for consumers to choose rooms…
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Meetings / EventsArticleOver 5 years old
What the Sochi Olympics Teach About Expectations
When reporters covering the Winter Games found themselves staying in half-finished hotels, they weren’t afraid to say something.…
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Meetings / EventsArticleOver 5 years old
Good Atmosphere: Setting the Right Tone
A good atmosphere goes a long way at events—especially with the right first impression. Also: why your online…
