Tag
member relations
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Marketing / CommunicationsArticleOver 5 years old
How to Effectively Communicate With Your Members During the Pandemic
The pandemic has caused a lot change in a very short period of time. After getting over the…
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Marketing / CommunicationsArticleOver 5 years old
Daily Buzz: How to Explain Mistakes to Members
Association professionals are human, and they make mistakes. How you handle talking about those mix-ups can pave the…
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MembershipArticleOver 5 years old
Daily Buzz: Time to Check In on Member Relations
Members join associations for the value they bring, but they may not feel the benefits long term. Auditing…
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MembershipArticleOver 5 years old
Friday Buzz: “A Member Online is a Member Offline”
Having a social media department isn’t enough—your membership pros have to embrace social media too. Also: One association…
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MembershipArticleOver 5 years old
Social Media Roundup: Member Matters
When was the last time you sat back and considered what your members wanted? If you have to…
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Executive LeadershipArticleOver 5 years old
CEO to CEO: Association CEO’s Address Negative Feedback
How does your association address negative comments from members? We ask a number of association executives that very…
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Rules of Engagement: Managing a Disgruntled Member
How to keep a disgruntled member from running wild on your social media presences.
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MembershipArticleOver 5 years old
Member Relations: Avoid the Apology Tour, Be Proactive
A new survey on consumer forgiveness and JCPenney’s current apology campaign offer member-relations lessons for associations.
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MembershipVideoOver 5 years old
Members Are People Too!
Learn proven methods to build strong member relationships and easy tips you can use immediately. Christine Melendes, CAE,…
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GovernanceVideoOver 5 years old
CEO to CEO: When Members Dissent
In this month's CEO to CEO, Teresa Evans-Hunter, CAE, MBA, executive director of National Association of Academic Advisors…
