Format
Articles
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Marketing / CommunicationsArticleOver 5 years old
4 Insights on How Chatbots Make Us Rethink Customer Experiences
Chatbots aren't just a customer support tool, nor do they represent a replacement for another person. If you’re…
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LearningArticleOver 5 years old
Membership Hack: An App for Maintaining Credentials
An app from the American Board of Anesthesiology assesses members on their professional knowledge year-round to help them…
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LearningArticleOver 5 years old
Packaging Group Lays Out Sustainability Options in New Guide
The Sustainable Packaging Coalition, in an effort to encourage uptake in recycled content in packaging, is offering a…
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LearningArticleOver 5 years old
What Women and Men Value as Attendees
New research shows that women and men value different things when they attend exhibitions and conferences. Associations can…
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Executive LeadershipArticleOver 5 years old
Ask the CEO: Winston-Salem Regional Association of Realtors
How do you address strategic long-range planning in this climate of constant change? Fortunately, I work with a…
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Career DevelopmentArticleOver 5 years old
Five Ways Young Professionals Can Embrace Greatness
Throughout my career, I have found it difficult to find young professionals who have stepped into their greatness.…
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Meetings / EventsArticleOver 5 years old
Conference Circuit: Geriatric Psychiatry
The American Association for Geriatric Psychiatry’s 2019 Annual Meeting starts next week in Atlanta. Attendance is expected to…
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Conscious InclusionArticleOver 5 years old
Why Diversity and Inclusion Needs to Guide Credit Unions Moving Forward
Against the backdrop of Black History Month, the chairman of the Credit Union National Association wants diversity and…
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LearningArticleOver 5 years old
Alliance’s Cybersecurity Toolkit Aims to Help Small Businesses
The Global Cyber Alliance, which has the backing of major municipal law enforcement agencies, is launching a toolkit…
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GovernanceArticleOver 5 years old
Daily Buzz: Govern for the Future
Governing associations with a forward-thinking approach will keep them relevant. Although changes can be hard, trends in the…
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Proposed Mugshot Rule Pits Privacy Against the Public’s Right to Know
A proposed New York state law that would bar the public release of mugshots to prevent their exploitation…
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MembershipArticleOver 5 years old
A Better Way to Onboard Student Members
On the job at the National Ayurvedic Medical Association, Membership Manager Jolynne Flores learned quickly to pay close…
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LearningArticleOver 5 years old
Will You Remain Your Members’ Best Source of Learning?
Potential disruption from private-sector competition and changes in online learning may challenge associations’ established role as leading providers…
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LearningArticleOver 5 years old
Using Voice-Activated Technology to Deliver Industry News
To tap into voice technology and engage its readers on their smart speakers, the American Chemical Society has…
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Career DevelopmentArticleOver 5 years old
Study: Women of Color Face Systemic Challenges in Nonprofit Careers
A new report from the Building Movement Project’s Race to Lead program says persistent bias continues to hold…
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Career DevelopmentArticleOver 5 years old
The Not-So-Lost Art of the Thank-You Note
Whether after an interview or during a business deal, a thank-you note can always make the difference between…
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MembershipArticleOver 5 years old
Daily Buzz: Make the Case for Employer-Paid Membership
A potential member wants to join your association. Here’s how to help them persuade their employer to pay…
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MembershipArticleOver 5 years old
Email Tactics to Win Back Lapsed Members
Sending automated and personalized email messages to lapsed members can help you slow membership churn. Here’s how one…
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Career DevelopmentArticleOver 5 years old
Take the Dread Out of Performance Reviews
Performance reviews often seem painful or unnecessary, and many managers and the people who report to them just…
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LearningArticleOver 5 years old
3 Lessons: Focus on the Details
Lani Burnett Director of Programs and Business Operations/Chief of Staff Reserve Officers Association Washington, DC Avoid surprises. Too…
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LearningArticleOver 5 years old
Accessible, Affordable: The Strategy Behind One Group’s Online Learning Efforts
(ISC)² is planning a major expansion of its online education efforts, including the addition of new staff, as…
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Conscious InclusionArticleOver 5 years old
Airline Industry Makes Room for Nonbinary IDs
With a number of states allowing individuals to register their gender under a nonbinary status, the airline industry…
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Marketing / CommunicationsArticleOver 5 years old
Daily Buzz: Make Your Nonprofit a Social Media Standout
Social media is saturated with brands—which can make it hard to break through the noise. For nonprofits, that…
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Turn Better Data Security Into a Strategic Advantage
In the age of personalization, how much is too much? Giving your members more control over their privacy—and…
