Article Marketing / Communications 3 min read
Fire Protection Group Adapts to Year-Round Wildfire Season
From translations to tweens to Twitter, the National Fire Protection Association has been finetuning its communications for an era where wildfires are increasingly common.
Heads up: this content is over 5 years old, so some information may be out of date.
The recent wildfires in California have captured plenty of headlines in recent weeks, with harrowing reports of flames crossing highways (opens in a new tab) and residents scrambling to save themselves and animals (opens in a new tab). But for the National Fire Protection Association, such events have become close to just another day at the office.
âWhat we used to talk about when I first got to NFPA 15 years ago was âwildfire seasons,â and that seems to have become a thing of the past,â said Michele Steinberg, Regional Manager for NFPAâs Wildfire Division. âItâs basically year-round that weâre seeing fires all over the place. ⊠Not only California but a lot of places are experiencing more year-round conditions that become just right for ignition to take hold and start a major wildfire.â
One of the things that weâve really tried to look at is who needs this information, and in what format.
Now that wildfire risks are more widespread and constant (opens in a new tab), NFPA has in recent years been exploring ways to ensure its messages about prevention reach a broader audience. It has a website, Firewise.org (opens in a new tab), thatâs focused on delivering relevant information to communities, and in the past two years, itâs translated more of that information into Spanish (opens in a new tab). âOne of the things that weâve really tried to look at is who needs this information, and in what format, and we felt like if we didnât start to really look at Spanish language material that weâd be missing a big part of our audience,â Steinberg said.
To help get the word out, the nearly dozen staffers of NFPAâs Wildfire Division has the assistance of partnerships with organizations such as the U.S. Forest Service and state forest agencies, as well as dedicated events such as Wildfire Community Preparedness Day. (The next one is May 5.) And though the target audience for such communications has typically been adult homeowners, it has also targeted middle-grade and high-school students for the past few yearsâthe âfuture landowners and homeowners,â as Steinberg put it. Teenagers are old enough to understand the science behind wildfires, NFPA knew, and are able to manage the preventative tasks. All it needed was a program that spoke their language.
To do that, Steinberg said, in 2012 the association began researching the matter (opens in a new tab), holding focus groups with teens and their families in areas that had experienced wildfires, and talking to teachers in area schools. Most curricula donât have room for wildfire education in the classroom, Steinberg learned, so the Take Action program focuses on brief videos (opens in a new tab) and information sheets (opens in a new tab) that can deliver the necessary guidance without taking up class time. The program isnât shy about pushing one theme NFPA knows gets attentionâsaving pets.
âThatâs a great hook to try to get them engaged,â Steinberg said. âA lot of the things we did for the teen audience I think apply to adults as well. [The message] is all around making you think about what could you lose.â
Beyond the broad national programs, NFPA keeps tabs on the social media conversations around wildfires, with a close eye on what messages are connecting and where there seems to be confusion. For instance, Steinberg said she has seen cases during the recent California fires where general calls to evacuate were ignored because a resident didnât receive a personal order to leave.
âWe were seeing a lot of that kind of chatter in social media, as well as in the mainstream media, quotes about people saying, âI was waiting to be told, I need permission,ââ she said. âThat was an eye-opener for us. âŠThe message from the emergency management folks is when thereâs an evacuation order, you need to leave. And what is being translated into is, âOK, Iâll wait for them to tell me to go, which is not a great idea. We want people to be situationally aware, use their common sense, and have a plan. Thatâs what our communications really try to focus on.â
A night-long exposure photograph of the Santa Clarita wildfire in California. (FrozenShutter/E+/Getty Images Plus)
Comments
Comments are for ASAE members. Learn more about comments on this site.
Log in to your member account or join ASAE!