The cable and internet giant Comcast is in the middle of a major shift on customer service, after being dogged about it for years. The odds that it'll fix the problems right away are slim—and that highlights the role technology infrastructure plays in keeping standards high.
The early months of a CEO's tenure can be tense. One association leadership expert discusses how to go from newbie to leader who's earned the board's support.
Content marketing isn’t just a buzz-phrase. According to a new report, it’s a way for convention and visitor bureaus to reach meeting planners and convince them to hold meetings in their destinations.
Forget the studies you’ve read about the mindset of millennials. If you really want to know what we’re thinking about and what we look for in an association, just ask—and, please, don’t clump us all together
What are the important issues affecting young professionals in the association community? According to discussions at the recent NextGen Association Summit, integration is one.
HR professional Dawn Cacciotti recently won an award for her efforts to increase employee engagement and participation in wellness programs at the National Restaurant Association. Find out how she did it.
How one association cured its ailing membership numbers with a multifront upgrade to its core systems and services.
With four different generations sharing the office these days, age gaps are bound to happen, and younger employees may end up with a direct report who’s twice their age. One YP shares some tips for managing that age gap.
According to recent research, the rise of "shadow IT"—in other words, applications that are brought into the office without authorization—is hitting unprecedented rates thanks to the increasing use of cloud-based apps. The solution here does not involve cramping your employees' style.
When the opportunity exists to improve a product or service for your members, be sure you go about it the right way. One young professional shares her story of adding value to a publication members already knew and loved.