A great deal can be gained through the skill of listening and observation rather than simply reacting.
Marc Lassalle, the associate director of the Mechanical Contractors Association of Kansas City in Overland Park, Kansas, knows a thing or two about customer service—oh, and being a lifeguard.
Marc Lassalle didn’t think he would wind up an association executive when he started out as a lifeguard more than 25 years ago. But along the way he learned lessons that made him the leader he is today, including his favorite: “Don’t mistake comfort in a position with success. Challenge yourself beyond that comfort in order to truly achieve success.” Here are highlights from his career journey.
A Working History
1986–1988: Lifeguard for Morale, Welfare, and Recreation program, U.S. Armed Forces
1989–1992: Retail customer service while in college
1993–1998: Customer relations for Chrysler
1998–2004: Customer relations for FedEx
2004–2007: Membership coordinator and chapter liaison for ARMA International
2007–2013: Member services and social media manager at the World Waterpark Association
2013–: Associate director at the Mechanical Contractors Association of Kansas City