Choosing an association management system is no walk in the park, which is why Teri Carden created the peer-to-peer review site ReviewMyAMS.com. Here she shares some lessons and advice she’s gleaned since launching the site.
What has been your biggest challenge with ReviewMyAMS.com?
The biggest challenge in initially creating the site was making sure that I had a rock-solid, secure system that association executives could trust.
Now that I’ve jumped that hurdle, the hardest part of running this site is the day-to-day. I get multiple reviews and questions every day. It’s a very rigorous process getting the reviews ready from the time that they come in the door to the time that they get published. It takes time, and I have to vet every single review.
If you could go back and do anything differently, what would that be?
Hindsight is 20/20. I probably would have built up more resources to launch the site the way that I dream of it being. The user experience still needs a lot of work.
What advice can you share about starting a peer-to-peer review site?
I would initially say that you have to have heart and passion behind it. You have to go to the market with a true mission. I felt like there was a need and an opportunity, and I thought this would be a great resource to bring to association executives.
To be a little bit more broad, frankly, operating a review site comes with some political situations that I’ve had to deal with on a one-off basis. Some people who have been very comfortable with the way association management systems [traditionally] have been selected aren’t too thrilled about the idea.
There are also many AMSes that are supporting the site. They understand its value and take a stand for bringing clarity to our convoluted and confusing AMS tech world. Without the AMSes that are supporting the site, it wouldn’t exist.