magazine

May/Jun 2019 The Tech Issue: Member Service Powered by AI; The Fast Track to Fast Data; Tech Talk: 25 Terms You Need to Know

Technology by Jun 2, 2019

AI At Your Service

Technology by Jun 2, 2019

Automated technologies powered by artificial intelligence—voice-enabled devices and tools like chatbots—offer speed and efficiency, but also require careful planning, testing, and integration. Here’s how a few associations are putting them to good use to improve member service.