Knowing tech is becoming an increasingly important part of association leadership.
Social media platforms and text-based applications allow for chatbot integration. Here are four places where members might turn for self-service using a bot.
Automated technologies powered by artificial intelligence—voice-enabled devices and tools like chatbots—offer speed and efficiency, but also require careful planning, testing, and integration. Here’s how a few associations are putting them to good use to improve member service.
What your staff should know about fast data—and how to train them.
Fast data may be the next big thing, but what exactly is it, and how can it help your association?
A glossary of some of the most common or important technology terms you might run into on the job.
In New Power, Jeremy Heimans and Henry Timms list a set of questions in four categories that organizations should address when considering a new-power shift.
Associations can’t function like they used to, laying out a few rigid ways in which members may participate in the community. Now, members want to define the terms of engagement—or they won’t join at all. Jeremy Heimans and Henry Timms have a vision for what next-generation nonprofits look like in a “new power” world.
Brenda Villarreal, the executive director of the PRSM Foundation, Inc. and the PRSM Association’s Senior Director of Knowledge Development, plans to take more risks this year.
Jennifer Manos, executive director of the Society for Simulation in Healthcare, answers questions from member Dr. Beth Mancini.
With RISE Up, the NRF Foundation helps prepare thousands for retail work.
In editathons, language scholars make Wikipedia more reliable.
A roundup of new hires and other personnel moves in the association industry.
Going global can mean expanding the payment methods you accept.
Trust has value, and boards must earn it.
When you’re on vacation, how do you manage the time you spend on your tech devices?
Mika Leonard, Chief Operating Officer of the Native American Financial Services Association, approaches her work with an open heart and mind.
The power of peer-to-peer fundraising.
Bar association app gets legal books to members without a trip to the library.
Reduce your risk with these best practices for meeting minutes.
Associations have a wide swath of email data at their disposal, but how do they use it to meet member needs? Jared Loftus, chief revenue officer at rasa.io, shares advice on where to start when looking at your email marketing metrics.
Help members connect, but protect their information.
Customer experience, or CX, has emerged as a vital business strategy for all types of organizations, including associations. Adrienne Bryant, CAE, account executive at IntrinXec Management, Inc., explains what associations can do to keep the member point of view in mind.
Track invoices and payments all in one tool, in the office or out
Bad UX leads to high website bounce rates.
Pushback over member IDs shows that even small changes can take time.
The office collaboration tool Slack can double as a way to reach members.
North America’s fourth-largest city aims to please attendees.
How to design a successful conference pitch fest.
What makes for high-performing teams, according to Contently founder Shane Snow.
5 ways to help an underperformer improve—or move on.
LaShawn Sidbury, CMP, CAE, the Director, Meetings and Special Interest Groups at the Association of Schools and Colleges of Optometry, says working at an assocaition was her destiny.
Maintaining a .org web address could get pricey.
In sometimes surprising ways, associations play direct and indirect roles in bringing the products, services, and activities of daily life to people around the world. Including swimming.