Best Benefit Ever: Dispute Resolution

The Drycleaning & Laundry Institute's move to offer dispute resolution helps protect the reputations of members.

When a piece of clothing doesn’t survive drycleaning, its owner can be understandably upset. If a cleaner believes the problem arose from the garment itself, it can turn to DLI’s International Textile Analysis Laboratory for an expert analysis that helps provide a better explanation to the customer.

“Your reputation is worth as much as the claim sometimes. If it’s … somebody that comes in contact with a lot of people and they tell a lot of people, ‘I don’t know what they did, but they did something,’ that really could cost you a lot of money,” says Dave Beatty, owner of Murrysville Cleaners in Murrysville, Pennsylvania. The DLI lab program is “kind of like insurance. It’s there when and if you need it.”

Associations Now Staff

By Associations Now Staff

The Associations Now team of editors covers all aspects of association management in print, blogs, and daily news. MORE

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