When Sue Garrity went to war with the same old way of doing things, she brought her most potent weapon: herself.
Rafael Maldonado, Chief Information Officer of the National Automobile Dealers Association, went under the hood to give his organization an overhaul.
Relying on outdated software systems, Laurie Bollig helped draw up a game plan that spelled victory. Raise your hand if you’ve ever had this happen: You’re explaining a complicated process to a new, much younger employee and halfway through it, they say, “Oh, well you could just do this, right?” And with a couple of […]
When in need of organizational change, David King recommends planning, patience, and sometimes, the need to jump.