CTIA Paves Way for Mobile Phone-Unlocking Law to Take Effect

With the wireless industry setting the rules of the road for the process, a recently passed law now allows wireless customers to unlock their phones and switch providers without paying a fee.

For years, consumers were “locked” into commitments with the wireless carriers that sold them their cellphones and tablets.

But as of Wednesday, consumers have the freedom to unlock their mobile devices, without facing penalties should they move to another carrier’s network.

The law is now fully in effect after years of back and forth between the federal government and the wireless industry, thanks to the efforts of consumer advocacy groups and CTIA: The Wireless Association, a trade organization representing wireless communications companies.

A Library of Congress decision  in 2012 made cellphone unlocking a violation of the Digital Millennium Copyright Act, but the Unlocking Consumer Choice and Wireless Competition Act, signed by President Obama last August, repealed that ruling.

In December 2013, Federal Communications Commission (FCC) Chairman Tom Wheeler, a former president and CEO of CTIA, asked the association to create voluntary guidelines for carriers to unlock devices. Those guidelines helped shape the new standards.

How it Works

The unlocking process varies by provider, but the same basic rules apply to all carriers.

CTIA’s Consumer Code for Wireless Service mandates that carriers, for example, must unlock devices at a customer’s request, as long as the customer has paid the entirety of his or her service contract before switching to another provider. Carriers have two days after receiving a request to unlock a customer’s device, or they need to supply an explanation for why a request is denied.

Carriers also cannot charge a fee for the unlocking service for a current or former customer, but a fee might apply for noncustomers.

As part of CTIA’s code, carriers must also make their unlocking policies clear and post them on their websites and alert people when their devices are eligible for unlocking.


Julia Haskins

By Julia Haskins

Julia Haskins is a contributor to Associations Now. MORE

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